Shipping & Returns

Order before 11:00 hours and your order is despatched the same working day
Delivered within 2-5 working days.
Trackable service - this means you always know where your parcel is (great for peace of mind)
Safe and totally secure service.
Requires a signature upon receipt.
Please note if you place your order after 11am on a Thursday, your order will be despatched on Friday and will arrive with you the next working day which is Monday.

We use UPS, DHL and EMS it can take up to a 5 days for delivery including processing.Usually orders arrive much quicker!

SimRaceStar guarantees that the purchased goods were free of material and manufacturing flaws at the time of the transfer of the goods and that they have the guaranteed quality set down in the contract.

Upon receipt, the customer must inspect the goods immediately for flaws and quality. In the case of apparent flaws, these must be reported to us via email within 7 days after their discovery, the same is valid for latent defects. Otherwise the guarantee for these defects does not apply. The guarantee is for 12 months after shipment.

With complaints, the purchase date must be proven with guarantee document which is included in shipment. The article being complained about with full accessories together with an exact description of the error must be sent in together with a copy of the delivery receipt in the original packaging with suitable outer packaging, with sufficient postage paid. The guarantee does not cover normal wear and tear, and misuse. The guarantee expires if the customer changes the goods delivered. With defects which are the fault of the buyer because of improper handling, the buyer is committed to carry all resulting subsequent improvement and transport costs. SimRaceStar has the right to subsequent improvement free of charge during the guarantee period.

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